POSTED ON 06/10/2020 IN News BY Jamie Bourn

Covid-19 Update for customers

First and foremost, we hope you and your families are safe and well.

We are pleased to confirm that we have now returned to limited manufacturing.

We have put in place following the Government guidance new measures and working practices to maintain Social Distancing and provided additional PPE to ensure all staff are kept safe and well whilst at work. We can confirm we have complied with the governments guidance on managing the risk of Covid-19 by putting in place the following:

  • We have carried out a Covid-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk

Our priority always remains the health and wellbeing of our staff.

We have retained excellent relationships with our trusted suppliers throughout the last few months and this has ensured we have received quick continued supply on our return.

To begin, our return to manufacturing has been done on a staggered basis at a vastly reduced capacity. During this period, our lead times will be extended outside of the ‘norm’. We will be providing weekly updates via email regarding lead times.

We are endeavouring to work through the current outstanding order book in an efficient manner and to support us in doing this, we ask that requests for specific orders to be expedited are avoided.

Please also note that we have new delivery procedures in place which you should have been notified about via email.

If you do need to get in touch with us please email but please bear in mind we only have limited staff available and response times may be slower than usual.

If you are a consumer and have an order placed with one of our retail partners, please wait to hear from the retailer regarding delivery times as our support team are only able to assist our retail partners.