Customer Support Assistant

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Job Overview

Based at Orchard Way, the successful candidates will report to the Customer Support Manager and will be responsible for ensuring customer orders received both manually and via EDI are processed both accurately and in a timely manner into our Sales Order System.  In addition, the successful candidates will have the opportunity to be involved in all elements of supporting our customers both pre and post-delivery.

LOCATION: Sutton-in-Ashfield
SALARY: £16,000
JOB TYPE: Full Time | Permanent
HOURS: 9am-5pm Mon-Fri (inc. 30 min unpaid lunch)

What you will be doing

  • The successful candidates will join a dynamic Customer Support team who provide a first-class service to our customers both external and internal and we are looking for someone to join the team with a desire to develop and take on additional responsibilities to allow the role to evolve.

What we are looking for

  • The ideal candidates will have previous experience of working in a customer support environment with excellent verbal and written communication skills, having a good working knowledge of the Microsoft suite. Previous experience of EDI would be advantageous but not essential. Attention to detail is paramount to this role and the successful candidates will be able to demonstrate a high level of initiative and energy.

What you'll get in return

In return you will receive 30 days holiday per year and a wide range of employee benefits and opportunities to enable you to fulfil your potential


Apply now to Megan in our Recruitment Department!

Carla McFarlane

Senior Planner

I started at Whitemeadow in January 2014 and in the almost five years I have been here, there has always been an opportunity to progress. From 'Planning and Purchasing Admin' to 'Planning Assistant' and then 'Senior Planner', it shows that hard work is recognised by those in charge. Along with the constant on the job training and learning, Whitemeadow have also given employees the opportunity to better themselves personally and offer additional courses. I personally have received First Aid training, Fire Safety training, completed an NVQ Level 3 and currently working on a Level 4. With the help of the people who have taught me what I know, Whitemeadow have given me the opportunity to excel in my career and I have, of course, grabbed it with both hands.